Return & Refund Policy

Dear customers
We guarantee that all items we sell have undergone strict quality control inspections to ensure you have an excellent product experience. At the same time, our warranty policy can make you rest assured to buy products from us. All items sold by Fungyard are covered by the following comprehensive product warranties.

If you are not satisfied with your purchase, please take advantage of our cancellation policy and return policy.


1. Cancellation
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel your order by yourself. If your order has been paid, you can contact our customer service to cancel your order.

Once your order has been shipped, it can no longer be canceled.


2. Accepted Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at service@fungyard.com.

To be eligible for a return, your item must be in the same condition that you received it. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. You’ll also need the receipt or proof of purchase.

If the boxes have been opened, the buyer needs to send a picture and confirm with the seller. Only when the confirmation does not affect the normal use can the return be supported. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

If your return is accepted, Please send the goods back to us according to the address we provided. Items sent back to us without first requesting a return will not be accepted.

Note that this return shipping fee is bonded by you. The specific fee should be based on the express company you choose.


3. Support refund but not return
（1）Arrived damaged
If the item you have received is defective or damaged, contact our customer service at the first time and provide us with the order number and the photos or a video of the defective or damaged item in 7 days. In this case, after our checking, we can give a full refund.

（2）Missing part
If your product parts are damaged or missing, we can send the new parts to you or partially refund you. If the part affects product function or use, you can't repair it by yourself or the local technique person, and we will send a new item to you or a full refund.

（3）Doesn't work or defective
When you receive a product that doesn't work, you can ask our customer service for help, we'll give you the related technical reply; if it doesn't work still, you can ask for a refund.
When you receive the product defective, you can ask our customer service to give you technical support or a solution, if you can repair it yourself or local store, we will provide you with some compensation.

（4）Incorrect Package Sent
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and provide us with the following proofs in 7 days: Photos or a video of the incorrect item. We will send the new item to you.

In these situations, if we decide to send you the new item, the shipping fee is bonded by us. 

 

4. Not support the refund or return
Refund or return is not accepted when damage is caused by unauthorized maintenance, misuse, collision, negligence, abuse, etc.

 

5. Return Confirmation
（1）Contact us service@fungyard.com to get a return shipping address. submit the order, a clear picture or video, and shipping packaging to confirm your return is accepted.

（2）When returning your package, please make sure the item is in good condition with all accessories inside.


6. Refund and Compensation Process
（1）PayPal refunds may take up to 1-2 business days to process and appear in your account.

（2）Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

Note: The price of the products on our website will fluctuate with the cost, and we will not refund any difference caused by this.

 

*Any purchase on Fungyard.com indicates that you have read, understood and agreed with our Reuturn & Refund Policy stated above. Fungyard reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the relevant section of our shipping & return policy.